Job Title : Team Leader – Face-to-Face Fundraising & Tele-Calling
Division/ Department: Individual Fund Raising
Location: Mumbai, Maharashtra
No. of Positions: One
Reporting to: Officer – Resource Mobilization
Team leader – Face-to-Face Fundraising/ Tele-calling will help ChildFund India’s operations to increase the regular fundraising income within an efficient cost-income ratio, build, and motivate the F2F / Tele Calling fundraising team.
responsible for achieving the team’s daily/ weekly targets, in
accordance with agreed Key Performance indicators (KPIs). This includes
setting targets for individual team members and managing their
performance with the support of the Officer - Resource Mobilization, and
also achieving personal fundraising targets.
Implement the individual regular giving fundraising strategy in conjunction with the Officer - Resource Mobilization.
an understanding of ChildFund’ s programs, campaigns and causes, to be
able to talk convincingly to potential supporters about the
organization’s work and ensure team members do the same.
the individual fund raisers day-to day performance, give feedback and
provide motivational reinforcement to achieve the target.
Reporting to the Officer - Resource Mobilization on a daily/weekly and monthly basis with the progress on agreed targets.
the retention of F2F/ Tele Calling fundraisers by developing their
skills and highlighting opportunities for career progression within
Be responsible to get the outreach permissions.
Facilitate the orientation of new members joining the team and continue training them on the job.
Work closely with the HR department to ensure the right number of fundraisers in the team.
Keep the team motivated and create a positive team environment to grow supporter base.
Develop and apply innovative training concepts, methodologies and strategies for F2F/Tele Calling Fundraising.
correct messaging about organization and its fund raising products/asks
in the field by Business Development Executives - F2F/Tele Calling.
relationships with HNI donors and meet these donors face to face at
recommended frequency in order to update them about the work of
weekly assessments to determine training and assistance to the team
with help of the relevant members in team/organization.
capacity building program to address gaps in individual fundraising
team, conduct training and assistance needs and provide mentorship,
technical assistance, program knowledge to the Business Development
Executive- Face to Face/Tele Calling.
Any other duties and responsibilities as assigned by the Line Manager.
with minimum 3 years of fundraising/ sales experience with exposure of
handling a team with demonstrable track record is preferred.
Excellent Communication Skill in English, both verbal and written.
Prior knowledge and experience of individual acquisition or marketing.
Knowledge and experience of the donor community in India would be desirable.
Adept in using computers, particularly in using Microsoft Office suite applications.
Gender sensitive with strong conviction and skills for the empowerment of excluded and disadvantaged children.
This job description is not an exhaustive list of the skill, efforts,
duties, and responsibilities associated with the position.
Note: Only shortlisted applicants will be contacted.
International is committed to safeguarding the interests, rights, and
well-being of children with whom it is in contact and to conducting its
programs and operations in a manner that is safe for children.