Services Private Limited (Rootbridge) is designed to be a credible
institution that will serve the non-profit sector and provide turnkey,
affordable, quality driven and sustainable retail fundraising solutions.
By being a living bridge between non-profits and their most pressing
fundraising requirements, we endeavour to enable irreversible positive
societal changes. Rootbridge operates with the single-minded aim to
build itself as a mission-oriented organisation that delivers
partner-friendly non- profit fundraising services.
About the role: This
will be a key role as it will help the tele-fundraisers to fill the
qualitative or information gap while making the Fundraising pitch for
• Listen to a
fixed number of actual calls for each tele-fundraiser and note down the
qualitative observations, based on various parameters in a format. • Compile an individual report of the entire tele-fundraising team and present it on a monthly basis. • Participate in the simulations during the training and provide feedback on the qualitative aspects, for improvement. •
Ensure that the pitch content of the clients, is being followed in the
calls, and mark any deviations both quantitatively and qualitatively. •
Provide feedback to the training process, to ensure that the delivery
of training should lead to developing good tele-fundraisers.
KEY PERFORMANCE AREAS:
Ensure that all the calls made in the tele-fundraising process, meet
the minimum threshold of quality, as per defined standards. •
Provide Feedback in written and oral form about the quality of calls,
based on the call listened to the management and if required to the
tele-team members. • Pick out need areas of each of the tele-fundraiser and provide to training team.
Skills, attributes and experience required:
• A graduate and above. • Experience in telecalling and qualitative management as auditor of calls. • An understanding of the social context and any past experience in that will be desirable. • Good understanding and fluency of both hindi and English • Patience and discipline in listening. • Good command over tools like excel, and adeptness in using basic IT technology apps.
Position details: • Reports to: Coach Tele-Fundraising • Department: Training • Location: Bangalore • Position: Full time • Salary : Annual CTC of INR: As per industry standards
candidates interested in the position are requested to send their
resumes with a cover letter to email@example.com.
would like to keep shortlisting and finalizing the candidates without
waiting for closure of the advertisement. So interested candidates are
requested to apply at the earliest.